Privacy Policy

1. Introduction

At TeraCare, we are committed to protecting the privacy and security of our patients' personal and medical data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our clinic in Vigan City or use our website (terarehab.ph).

2. Information We Collect

To provide high-quality medical care and rehabilitation services, we collect the following types of information:

• Personal Identification: Name, age, birthdate, sex, address, and contact information.
• Medical Information: Clinical history, diagnosis, medication records, treatment plans, and laboratory/imaging results.
• Clinical Documentation: Medical photographs, videos of gait/movement (only with explicit consent), and electromyography (EMG) results.
• Financial Information: Billing details, PhilHealth ID, and HMO/Insurance provider information for claims processing.

3. How We Use Your Information

Your data is used strictly for legitimate medical and operational purposes, including:

• Developing and executing your physical medicine and rehabilitation (Physiatry) plan.
• Coordinating with referring physicians and other healthcare providers.
• Processing medical insurance claims and billing.
• Administrative purposes (e.g., appointment reminders via SMS/WhatsApp).
• Compliance with legal and regulatory requirements from the Department of Health (DOH) and National Privacy Commission (NPC).

4. Data Storage and Security

We implement strict technical, organizational, and physical security measures to protect your data:

• Digital records are stored on encrypted, password-protected systems.
• Physical records are kept in secure, restricted-access cabinets within the clinic.
• Only authorized medical and administrative staff under confidentiality agreements have access to your data.

5. Disclosure of Information

We do not sell or rent your personal data to third parties. We only disclose information to:

• Other healthcare providers involved in your treatment.
• HMOs and Insurance companies for the purpose of payment/claims.
• Government agencies when required by law (e.g., health reporting).

6. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights:

• Right to be Informed: To know how your data is being processed.
• Right to Access: To request a copy of your clinical records.
• Right to Rectification: To correct inaccurate information in your file.
• Right to Erasure/Blocking: To request the suspension or removal of your data under specific conditions allowed by law.

7. Contact the Data Protection Officer

If you have any questions, concerns, or requests regarding your data privacy, please contact our clinic: